Frequently Asked Questions (FAQs)
Ordering & Payment
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1. How do I place an order?
Social media, WhatsApp, website, later email... Browse our collection, add items to cart, and checkout securely.
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2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex, Klarna), Apple Pay, PayPal, and COD.
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3. Is my personal and payment information secure?
Absolutely! Our site uses SSL encryption for secure transactions.
Products & Materials
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1. What is 925 Sterling Silver?
925 Sterling Silver is a high-quality, durable metal alloy containing 92.5% silver.
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2. Are your products nickel-free?
Yes, our 925 Sterling Silver products are nickel-free and hypoallergenic.
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3. Do you offer custom orders or engravings?
Yes, please contact us for custom order inquiries.
Shipping & Delivery
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1. What is your shipping policy?
We offer free standard shipping at minimum order value and expedited shipping as well.
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2. How long does shipping take?
3-7 Working days for Standard Shipping.
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3. Do you ship internationally?
Yes, currently we operate in India, Austria, Germany, and Switzerland.
Returns & Exchanges
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1. Can I return or exchange a product?
Yes, within 7 days of purchase.
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2. How do I initiate a return or exchange?
Contact us via info@my-hyphens.com
Care & Maintenance
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1. How do I care for my 925 Sterling Silver jewelry?
We suggest using jewelry cleaning wipes, avoiding harsh chemicals and direct perfumes on jewelry. They are hypoallergenic and waterproof, but over time they may lose shine and color. You can always reach out for any repairs and enhancement.
Warranty & Repairs
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1. Do you offer a warranty?
Yes, we offer lifetime buyback of silver metal at the current rate excluding making charges. Contact us for more information.
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2. Can I get my jewelry repaired?
Yes, contact us for repair inquiries.
Contact Us
- Email: info@my-hyphens.com
- Phone: +43-68864421837
- Address: My Hyphens, Lustenauer Strasse 19 Top 1, 4020 Linz, Austria
- Customer Service Hours: Monday - Friday: 9am - 5pm CET, Saturday - Sunday: Closed
